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Front Desk Representative

2 months ago

Springfield, Ohio, United States Country Inn & Suites Springfield Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Country Inn & Suites Springfield. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Room Assignments: Assign rooms to guests, taking into account their preferences and any special requests.
  • Guest Services: Provide assistance with guest inquiries, resolving any issues or concerns in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring all necessary equipment and supplies are available.
  • Communication: Effectively communicate with guests, colleagues, and management, using clear and concise language to ensure seamless communication.
  • Problem-Solving: Anticipate and resolve guest complaints or issues, using your problem-solving skills to find solutions that meet their needs.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality environment preferred.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
  • Personal Qualities: Friendly, approachable, and professional demeanor, with a strong attention to detail and ability to multitask.