Hotel Front Desk Representative
2 months ago
We're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Springfield. As a key member of our guest services team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities:- Manage incoming calls, online and in-person room bookings, and respond to guest inquiries regarding room rates, availability, and amenities.
- Maintain accurate records of guest account information and ensure seamless check-in and check-out processes.
- Communicate effectively with housekeeping to ensure guest rooms are ready and meet our high standards.
- Address customer complaints in a professional and empathetic manner.
- Excellent communication and interpersonal skills, with the ability to handle stressful situations.
- Strong organizational and time management skills, with a focus on delivering exceptional customer service.
- Working knowledge of Microsoft Office and reservation management systems.
- High school diploma or equivalent required; 1+ year of hotel industry experience preferred.
Hilton Springfield is conveniently located near I-395/I-95, with easy access to Springfield Town Center mall and Fort Belvoir military base. We offer a free shuttle to and from Franconia-Springfield Metro Station and a fitness center for our guests. Our team is dedicated to providing a warm and welcoming experience for all our guests.
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Hotel Front Desk Representative
1 month ago
Springfield, Illinois, United States Hilton Springfield Full timeHotel Front Desk Agent Job DescriptionWe're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our guest services team at Hilton Springfield. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Manage guest room bookings,...
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Hotel Front Desk Representative
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