Hotel Front Desk Representative

2 months ago


Springfield, Illinois, United States Hilton Springfield Full time
Hotel Front Desk Agent Job Description

We're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Springfield. As a key member of our guest services team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Manage incoming calls, online and in-person room bookings, and respond to guest inquiries regarding room rates, availability, and amenities.
  • Maintain accurate records of guest account information and ensure seamless check-in and check-out processes.
  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet our high standards.
  • Address customer complaints in a professional and empathetic manner.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to handle stressful situations.
  • Strong organizational and time management skills, with a focus on delivering exceptional customer service.
  • Working knowledge of Microsoft Office and reservation management systems.
  • High school diploma or equivalent required; 1+ year of hotel industry experience preferred.
About Us:

Hilton Springfield is conveniently located near I-395/I-95, with easy access to Springfield Town Center mall and Fort Belvoir military base. We offer a free shuttle to and from Franconia-Springfield Metro Station and a fitness center for our guests. Our team is dedicated to providing a warm and welcoming experience for all our guests.



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