Hotel Front Desk Representative

5 days ago


Springfield, Illinois, United States Hilton Springfield Full time
Hotel Front Desk Agent Job Description

We're seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our guest services team at Hilton Springfield. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Responsibilities:
  • Manage guest room bookings, reservations, and account information with accuracy and efficiency
  • Welcome and register guests, provide keys and room numbers, and record credit card information
  • Communicate with housekeeping to ensure guest rooms are ready and meet our high standards
  • Handle customer complaints and concerns in a professional and empathetic manner
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
Qualifications:
  • Excellent communication and interpersonal skills, with the ability to work with diverse guests and colleagues
  • Strong organizational and time management skills, with attention to detail and accuracy
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma or equivalent required; 1+ year of hotel industry experience preferred
About Hilton Springfield:

We're conveniently located off I-395/I-95, near Springfield Town Center mall and Fort Belvoir military base. Our hotel offers a free shuttle to and from Franconia-Springfield Metro Station, as well as a fitness center and free parking. We're committed to providing exceptional service and creating a memorable experience for our guests.



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