Front Desk Representative

3 weeks ago


Springfield, Ohio, United States Gastro Health Full time
About Gastro Health

Gastro Health is a leading gastroenterology multi-specialty group with over 130+ locations throughout the United States. We are committed to providing outstanding medical care and an exceptional healthcare experience.

Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth and efficient experience for all patients.

Key Responsibilities
  • Patient Greeting and Registration: Greet patients in a pleasant and timely manner, verify patient information, and ensure accurate registration.
  • Practice Management System: Utilize our practice management system to create provider records, scan medical records and documents, and maintain insurance information.
  • Insurance Verification: Verify insurance benefits and eligibility prior to office visits and procedures.
  • Payment Collection: Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from patients and post all payments collected.
  • Office Operations: Ensure the time-of-service batch is balanced and closed daily, research and assist patients with questions regarding balances, and maintain the cleanliness and neatness of the lobby/reception area.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2+ years' experience in a medical practice or similar setting.
  • Certifications/Licenses: College degree or certification/license desirable.
Benefits
  • 401(k) Retirement Plan: Employer Safe Harbor Non-Elective Contributions of 3%.
  • Discretionary Profit-Sharing Contributions: Up to 4%.
  • Health Insurance: Comprehensive health insurance plan.
  • Employer Contributions: Contributions to HSAs and HRAs.
  • Dental and Vision Insurance: Comprehensive dental and vision insurance plans.
  • Flexible Spending Accounts: Flexible spending accounts for medical and dependent care expenses.
  • Voluntary Life Insurance: Voluntary life insurance plan.
  • Voluntary Disability Insurance: Voluntary disability insurance plan.
  • Accident Insurance: Accident insurance plan.
  • Hospital Indemnity Insurance: Hospital indemnity insurance plan.
  • Critical Illness Insurance: Critical illness insurance plan.
  • Identity Theft Insurance: Identity theft insurance plan.
  • Legal Insurance: Legal insurance plan.
  • Paid Time Off: Paid time off for vacation, sick leave, and holidays.
  • Discounts: Discounts at local fitness clubs and AT&T.


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