Front Desk Representative

2 days ago


Springfield, Virginia, United States TownePlace Suites Springfield Full time
Job Title: Front Desk Agent

Location: TownePlace Suites Springfield, 6245 Brandon Ave, Springfield, VA 22150

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites Springfield. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. Your primary focus will be on check-in, check-out, and room assignments, while also handling guest inquiries, resolving issues, and promoting hotel services.

Responsibilities:

  • Provide warm and welcoming service to all guests, ensuring a positive first impression.
  • Process check-ins and check-outs efficiently, handling room assignments, key cards, and other guest requests.
  • Respond to guest inquiries and resolve issues promptly, ensuring guest satisfaction.
  • Promote hotel services, including room upgrades, packages, and special offers.
  • Maintain accurate records, including guest information, room assignments, and billing.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
  • Stay up-to-date on hotel policies, procedures, and services to provide informed and accurate information to guests.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

TownePlace Suites Springfield offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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