Hotel Night Auditor
1 week ago
Job Summary:
We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Holiday Inn Express & Suites Louisville Downtown. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our front office and providing exceptional customer service to our guests.
Key Responsibilities:
- Guest Services: Ensure every hotel guest has a pleasant stay by responding to inquiries, processing reservations and check-ins, and resolving guest complaints in a timely and professional manner.
- Financial Management: Verify, audit, and reconcile all financial records, including room charges, cash drawer activity, credit card transactions, and final bill preparation.
- Reporting and Analysis: Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management to inform business decisions.
- Administrative Support: Process additional administrative, bookkeeping, and accounting procedures as required to maintain accurate and up-to-date financial records.
Requirements:
- Education: High school diploma or equivalent required; some college preferred.
- Experience: Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.
- Technical Skills: Proficiency with computers is required; experience with reservation and accounting software is desired.
- Availability: Flexible overnight hours are required.
- Soft Skills: Great communication and excellent customer service skills are required to provide exceptional service to our guests.
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