Night Auditor

5 days ago


Louisville, Kentucky, United States Myriad Hotel Full time
Job Title: Overnight Guest Service Agent - Night Auditor

Job Summary:

The Myriad Hotel is seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for providing exceptional guest experiences during the overnight hours by handling guest check-in and check-out processes, resolving guest inquiries and concerns, and performing night auditing duties.

Key Responsibilities:

  • Guest Service: Greet and welcome guests arriving during the overnight hours, providing a warm and friendly demeanor.
  • Check-in and Check-out: Handle guest check-in and check-out processes accurately and efficiently, completing all necessary documentation.
  • Guest Inquiries and Concerns: Assist guests with inquiries, requests, and concerns, providing accurate information and timely resolution.
  • Night Auditing: Perform night auditing duties, including reconciling and balancing daily financial transactions and verifying the accuracy of guest accounts.
  • Reporting: Generate reports summarizing daily financial activity, occupancy levels, and other relevant data for management review.
  • Discrepancies and Errors: Identify and resolve discrepancies or errors in guest accounts, payments, or records.
  • Security and Safety: Monitor the hotel's security and safety systems during the overnight hours, reporting any incidents or concerns.

Requirements:

  • Education: High school diploma or equivalent. Additional education in hospitality or related field is a plus.
  • Experience: Previous experience in guest service or front desk role is required. Night auditing experience is highly preferred.
  • Skills: Proficiency in hotel property management systems (PMS) and accounting software. Strong mathematical and analytical skills, with the ability to reconcile and balance financial transactions accurately.
  • Personal Qualities: Excellent attention to detail and organizational abilities. Strong customer service and communication skills, with the ability to interact with guests in a professional and courteous manner.
  • Availability: Ability to work independently and efficiently during overnight shifts. Flexibility to work varying schedules, including weekends and holidays.

About the Company:

The Myriad Hotel is a unique and vibrant hotel that offers a warm and welcoming atmosphere to our guests. We are committed to providing exceptional guest experiences and are seeking a dedicated and detail-oriented Night Auditor to join our team.


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