Night Auditor
5 days ago
Job Summary:
The Myriad Hotel is seeking a detail-oriented and customer-focused Night Auditor to join our team. As a Night Auditor, you will be responsible for providing exceptional guest experiences during the overnight hours by handling guest check-in and check-out processes, resolving guest inquiries and concerns, and performing night auditing duties.
Key Responsibilities:
- Guest Service: Greet and welcome guests arriving during the overnight hours, providing a warm and friendly demeanor.
- Check-in and Check-out: Handle guest check-in and check-out processes accurately and efficiently, completing all necessary documentation.
- Guest Inquiries and Concerns: Assist guests with inquiries, requests, and concerns, providing accurate information and timely resolution.
- Night Auditing: Perform night auditing duties, including reconciling and balancing daily financial transactions and verifying the accuracy of guest accounts.
- Reporting: Generate reports summarizing daily financial activity, occupancy levels, and other relevant data for management review.
- Discrepancies and Errors: Identify and resolve discrepancies or errors in guest accounts, payments, or records.
- Security and Safety: Monitor the hotel's security and safety systems during the overnight hours, reporting any incidents or concerns.
Requirements:
- Education: High school diploma or equivalent. Additional education in hospitality or related field is a plus.
- Experience: Previous experience in guest service or front desk role is required. Night auditing experience is highly preferred.
- Skills: Proficiency in hotel property management systems (PMS) and accounting software. Strong mathematical and analytical skills, with the ability to reconcile and balance financial transactions accurately.
- Personal Qualities: Excellent attention to detail and organizational abilities. Strong customer service and communication skills, with the ability to interact with guests in a professional and courteous manner.
- Availability: Ability to work independently and efficiently during overnight shifts. Flexibility to work varying schedules, including weekends and holidays.
About the Company:
The Myriad Hotel is a unique and vibrant hotel that offers a warm and welcoming atmosphere to our guests. We are committed to providing exceptional guest experiences and are seeking a dedicated and detail-oriented Night Auditor to join our team.
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