Nighttime Guest Services Coordinator

2 weeks ago


Louisville, Kentucky, United States AJS Hotels Full time

Overnight Front Desk Auditor - AJS Hotels (Full-Time, Overnight)

Department: Front Office Location: Not Specified

Job Overview

The Overnight Front Desk Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. Responsibilities encompass balancing financial transactions, addressing guest inquiries, and maintaining high service standards. This position is vital for guest satisfaction and operational efficiency.

Key Responsibilities

  • Perform nightly reconciliations and finalize daily financial reports.
  • Assist guests with check-in and check-out processes, ensuring a seamless experience.
  • Handle reservations, respond to phone inquiries, and provide directions as needed.
  • Maintain accurate records of room revenue and occupancy rates.
  • Conduct nightly backups of computer systems and ensure data integrity.
  • Fulfill the duties of a guest service agent and PBX operator as required.
  • Act as the Front Office Manager or Manager on Duty when necessary.
  • Complete additional tasks as assigned to support hotel operations.

Essential Functions

Accommodations may be made for individuals with disabilities to perform essential job functions. Responsibilities include:

  • Maintaining a clean and organized workspace.
  • Delivering professional and friendly service to guests while collaborating with team members.
  • Adhering to brand standards and actively contributing ideas for improvement.
  • Possessing comprehensive knowledge of hotel amenities and services.
  • Receiving training and feedback from supervisors to enhance performance.
  • Following established front office policies and procedures.

Competencies

  • Proficient in Opera or similar hotel management software.
  • Ability to manage multiple tasks efficiently under pressure.
  • Strong adherence to company policies and procedures.
  • Excellent interpersonal skills with a friendly demeanor.
  • Demonstrated sense of urgency and attention to detail.
  • Capability to produce accurate work consistently.
  • Willingness to train and guide fellow associates.
  • Familiarity with the local area to assist guests with recommendations.
  • Strong mathematical skills for financial tasks.

Education & Experience

A high school diploma or equivalent is required. Previous experience in hotel night auditing and hospitality is preferred, along with proficiency in spreadsheet applications and familiarity with Opera software.

Work Environment

This position operates within the hotel front office, requiring interaction in a guest service environment. Physical demands include dexterity for operating office equipment, standing, walking, and occasionally lifting up to 40 pounds.

Position Type

This is a full-time, non-exempt role with expectations to meet business needs during operational hours.

Other Duties

This job description is not exhaustive and may be subject to change. Additional responsibilities may be assigned as necessary.



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