Tier II Help Desk Support Specialist
1 day ago
Horizon Industries Limited is seeking a skilled Tier II Help Desk Support Technician to join our team in Battle Creek, MI. As a key member of our IT and Management Consulting firm, you will provide top-notch support to our clients and internal teams.
Key Responsibilities:- Provide Tier II customer support for PCOLS applications, resolving complex issues and escalating when necessary.
- Collaborate with Tier I and Tier III support teams, as well as external partners, to ensure seamless support and issue resolution.
- Document and report system functional issues, website connectivity problems, and other technical issues to the DLA Log Info Svc PCOLS lead.
- Act as an advocate for customers, employing every reasonable attempt to resolve issues before escalating to higher levels.
- Stay up-to-date with the latest software and systems, including SAP CRM, Microsoft Office, Oracle database administration, and Avaya phone system.
- Demonstrated experience in software applications, including SAP CRM, Microsoft Office, and Oracle database administration.
- Knowledge of the PCOLS process, including setting up organizational hierarchies, provisioning users, and reviewing transactions in the DM/RA tool.
- Understanding of how PCOLS systems interact and how data is used, including knowledge of required and optional data elements.
- Ability to work independently and as part of a team, with strong communication and problem-solving skills.
- IT III Access required.
- Some college required, Bachelor's Degree preferred.
- COVID-19 vaccination required for this position. Reasonable accommodations may be granted for health reasons or sincerely held religious beliefs.
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Help Desk Support Specialist
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Battle Creek, Michigan, United States Horizon Industries Full timeTier II Help Desk Support TechnicianHorizon Industries Limited is seeking a skilled Tier II Help Desk Support Technician to join our team in Battle Creek, MI. As a key member of our IT support team, you will provide high-quality technical assistance to our customers, ensuring timely and accurate resolution of issues.Key Responsibilities:Provide Tier II...
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