Technical Support Specialist

1 day ago


Battle Creek, Michigan, United States Horizon Industries Full time
Job Description

Horizon Industries Limited is seeking a skilled Tier II Help Desk Support Specialist to join our team in Battle Creek, MI. As a key member of our IT department, you will provide technical support and troubleshooting services to our clients, ensuring the accuracy and timeliness of transaction data throughput.

Key Responsibilities:
  • Troubleshoot user issues in EMMA/AIM/PCOLS Reporting/DM/RA
  • Answer questions regarding roles and provisioning
  • Identify system issues and report to Tier III when applicable
  • Provide general PCOLS user support and assistance
Requirements:
  • Demonstrated experience in SAP CRM, Microsoft Office, Oracle database administration, and Avaya phone system
  • Demonstrated knowledge or experience on the complete PCOLS process, including setting up organizational hierarchies, provisioning users, account migration, and reviewing transactions in the DM/RA tool
  • Demonstrated understanding of how each of the PCOLS systems interacts, how the data is used, and what data elements are required and optional
  • Demonstrated knowledge of how the PCOLS applications work as-related-to system and user Tier-II level issues
  • Demonstrated experience making independent recommendations based on the information obtained during research to resolve customer problems
Preferred Qualifications:
  • Some college required, Bachelor's Degree preferred
  • IT III Access

COVID-19 Vaccination: COVID-19 vaccination is required for this position. The Company may grant reasonable accommodations to candidates who are not vaccinated for health reasons or due to sincerely held religious beliefs.



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