IT Support Manager

2 days ago


Battle Creek, Michigan, United States Ignite Credit Union Full time
IT Support Manager Job Description

Ignite Credit Union is seeking a highly skilled IT Support Manager to oversee the efficient operation of our IT help desk. As a key member of our IT team, you will be responsible for leading a team of support technicians, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Supervise and mentor IT Support employees to ensure exceptional performance and foster a positive and collaborative work environment.
  • Oversee the resolution of technical issues reported by credit union staff, ensuring timely and effective solutions.
  • Monitor IT Support performance metrics, such as response time and resolution rate, to ensure high levels of customer satisfaction.
  • Develop and implement strategies to improve customer service and enhance the overall user experience.
  • Collaborate with IT leadership to develop and implement IT policies, procedures, and standards.
Requirements:
  • Strong leadership skills and technical expertise.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and problem-solving skills.
  • Experience in IT help desk management or a related field.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Ignite Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.



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