Solar Customer Service Specialist

1 week ago


Fresno, California, United States Lifestyle Furniture Corporation Full time

Customer Support Agent - Solar Division

Location: Central Valley, CA

Position Overview

Responsibilities:

  • Oversee and manage the onboarding process for solar contractors and clients.
  • Deliver first and second-tier customer support.
  • Evaluate survey feedback and suggest improvements.
  • Collaborate with partner company representatives to enhance customer interactions.
  • Maintain daily tracking and reporting of projects, contractors, and customer progress.
  • Prepare and present executive updates on a regular basis.
  • Coordinate with team members to ensure timely completion of tasks.

Essential Qualifications:

  • High level of emotional intelligence.
  • Able to navigate through uncertain situations.
  • Adaptable to evolving processes and environments.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong analytical and problem-solving abilities.
  • Minimum of 2 years in a customer service role.
  • Familiarity with CRM systems and online collaboration tools.
  • Proficient in Excel or similar software.
  • Experience in project management.
  • Background in solar or technical fields is preferred but not mandatory.

Education:

Bachelor's degree or equivalent professional experience.

Lifestyle Furniture Corporation is an Equal Employment Opportunity Employer.



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