Solar Customer Service Specialist
1 week ago
Customer Support Agent - Solar Division
Location: Central Valley, CA
Position Overview
Responsibilities:
- Oversee and manage the onboarding process for solar contractors and clients.
- Deliver first and second-tier customer support.
- Evaluate survey feedback and suggest improvements.
- Collaborate with partner company representatives to enhance customer interactions.
- Maintain daily tracking and reporting of projects, contractors, and customer progress.
- Prepare and present executive updates on a regular basis.
- Coordinate with team members to ensure timely completion of tasks.
Essential Qualifications:
- High level of emotional intelligence.
- Able to navigate through uncertain situations.
- Adaptable to evolving processes and environments.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
- Minimum of 2 years in a customer service role.
- Familiarity with CRM systems and online collaboration tools.
- Proficient in Excel or similar software.
- Experience in project management.
- Background in solar or technical fields is preferred but not mandatory.
Education:
Bachelor's degree or equivalent professional experience.
Lifestyle Furniture Corporation is an Equal Employment Opportunity Employer.
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