Customer Service Specialist in Construction
2 weeks ago
We are a reputable construction firm dedicated to excellence in the central valley of CA. Our organization prides itself on fostering a positive work environment, offering career advancement opportunities, comprehensive benefits, and a solid retirement plan.
CompensationSalary:
$21 - $25 per hour
This is a full-time position reporting to the Customer Service Manager, with potential growth into a Customer Service Lead role. The working hours are Monday to Friday, from 8 AM to 5 PM. This position involves managing designated accounts and clients, ensuring a personalized service experience rather than a call center environment.
Key Responsibilities- Respond to customer inquiries through various channels with professionalism and a positive demeanor.
- Accurately input customer data into our systems and maintain up-to-date customer records.
- Coordinate appointments and liaise with different departments to guarantee timely project completion.
- Track project developments and provide customers with relevant updates.
- Address and resolve customer complaints efficiently.
- Work collaboratively with colleagues to enhance customer satisfaction and ensure project success.
- Assist with administrative duties as required.
The ideal candidate will possess:
- A minimum of 2 years of experience in customer service, data entry, and scheduling.
- Proficiency in Microsoft Office and familiarity with CRM software.
If you are a proactive individual with a commitment to delivering outstanding customer service within the construction sector, we encourage you to consider this opportunity.
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