Operations Manager

7 days ago

San Diego, California, United States USO Full time
Job Description

Overview

The Center Operations Manager is a key leadership role responsible for overseeing the operations of one or more USO Centers, ensuring a high level of service delivery and program execution. This position manages subordinate operational staff and volunteers, and is accountable for evaluating and modifying existing programs, events, and activities to meet the needs of the USO and its stakeholders.

Key Responsibilities

  • Operations Management
    • Ensure the USO Center is effective, inviting, safe, clean, well-maintained, and ready-for-use.
    • Enforce adherence to sanitary guidelines and food-handling regulations.
  • Program and Event Management
    • Lead the planning, quality, and delivery of programs on and off U.S. military installations.
    • Deliver services, equipment, and events within budget limits.
    • Identify and implement operational and program improvements that achieve USO standards of excellence.
  • Staff and Volunteer Management
    • Coach and mentor USO Center staff and oversee volunteers' schedule, activities, recruitment, training, and recognition.
    • Develop, improve, and maintain working relationships with USO vendors and local contractors.
  • Financial Management
    • Perform and monitor financial activities, including creating and executing operating budgets, sales, and/or other income, banking transactions.
    • Operate within budgetary guidelines.
    • Manage cash on hand and maintain inventory of supplies and assets.
  • Reporting and Communication
    • Prepare, review, and present reports, including financial, operational, and statistical reports.
    • Create and/or maintain records required for local procedures and activities.
    • Communicate to internal and external parties, Centers' operations, programs, and activities.
  • Stakeholder Engagement
    • Develop, improve, and maintain working relationships with U.S. Military, local community leadership, partners, and donors.
    • Enhance awareness, generate financial/in-kind support of the USO mission, and support successful program and service delivery.

Requirements

  • Education
    • High School Diploma or equivalent.
    • Bachelor's Degree preferred.
  • Experience
    • 5+ years work experience in a business operations role, event management, or marketing role, including 1+ years in a supervisory capacity.
    • Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
  • Skills
    • Demonstrated ability to lead high-performing teams.
    • Ability to achieve desired results while working collaboratively in a team environment.
    • Proficiency using computers and electronics equipment.
    • Working knowledge of various software, applications, and programs, including Microsoft Office Suite.
    • Fluency in English.
    • Ability to speak, read, and write in the language of the host country at the native level preferred.
  • Personal Qualities
    • Strong interpersonal, customer service, and problem-solving skills.
    • Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
    • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
    • Ability to handle confidential information with tact and poise.

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