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Operations Manager

2 months ago

San Diego, California, United States Behind The Scenes Catering & Events Full time
Job Overview

Behind The Scenes Catering & Events is seeking an experienced Operations Manager to oversee the day-to-day operations for events and warehouse. This key leadership role plays a crucial part in strategizing, planning, and ensuring business objectives/event needs are met.

Key Responsibilities
  1. Logistical Planning and Execution
  • Plan and execute all logistical aspects of events, including internal scheduling and transportation coordination.
  • Work with kitchen staff to assure timely and efficient menu output at designated service times as well as ensure high-quality food is served.
Operations Management and Scheduling
  • Write vehicle schedule and task list for warehouse.
  • Reconcile timecards for Warehouse and Event Manager teams.
Team Management and Development
  • Oversee recruitment, training, and management of Event Manager team.
  • Develop and update Event Manager training guidelines.
  • Creation and Implementation of operational systems and procedures to be carried out by permanent and on-call staff.
  • Create and Maintain Standard Operating Procedures for Event Managers and Warehouse Staff.
Event Coordination and Execution
  • Coordinate and maintain Event Manager and Warehouse staff to accomplish required service for each event.
  • Management of Event Captains or Lead Managers as needed (on-site for events).
  • Work with BTS management team and onsite staff to assure venue site set-up, break down, and other related tasks and details are done well with integrity.
  • Serve as a lead for various areas during larger galas and events.
  • Supervision of Front of House Staff when required (on-site for events).
  • Provide regular updates and reports as to progress and issues relating to assigned event(s)/venue(s).
  • Evaluate event success through post-event surveys and analysis.
Warehouse Management and Inventory Control
  • Assist with inventory of warehouse equipment, beverages, decor, paper product, etc.
  • Develop reorder triggers for commonly used items for events (cleaning supplies, paper product, trash liners, etc.).
  • Prepare and execute warehouse pull sheets for Major Projects.
Project Coordination and Execution
  • Coordinate truck returns and flip plans with Director of Operations as needed (i.e. Napa to Airshow).
  • Help with set up of on-site event (buffets, decor, etc.) and assist with service (run food, manage temporary staff) in relation to Major Projects.
  • Work with HR/Staffing Manager to coordinate staff planning and staffing logistics for off-site special events, including large-scale events (i.e. Olympics, Rose Bowl, 3 Day Walk, etc), as assigned by Director Of Operations.
  • Assist at Staffing Tent for Check In and Out as assigned.
  • Work with Director of Operations to manage large event staff requirements and fulfillment (operational staffing numbers required).
  • Work with Director of Operations to manage large event pulls and schedules.
  • Work with BTS Director(s) and/or Managers on Major Projects.
  • Be present at load-in to ensure all product and equipment is loaded to plan for execution on site.
Skills and Qualifications
  • Proven work experience as an Operations Manager or in a similar role. Event experience preferred.
  • Strong Interpersonal oral and written skills.
  • Strong knowledge of job duties and functions.
  • Ability to adapt to changing demands.
  • Ability to prioritize workflow resulting in efficient and accurate results.
  • Self-Starter, ability to take a project from inception to completion.
Scheduling
  • Typical work week is Monday-Friday 9-5:30pm in office.
  • Must be available for all Local Projects (Farmers Open, Jewel Ball, Miramar Airshow Etc.).
  • Must be flexible with scheduling for weekend events at discretion of Director of Operations.