Operations Manager

20 hours ago


San Diego, California, United States Gallagher Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our global brokerage team at Gallagher. As a key member of our team, you will be responsible for managing the administration of our group benefit programs, including basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.

Key Responsibilities
  • Benefits Administration: Manage the administration of our group benefit programs, ensuring compliance with regulatory requirements and providing excellent customer service to our clients.
  • Culture Development: Cultivate a culture of customer service excellence within the team, fostering a positive and inclusive work environment.
  • Client Satisfaction: Facilitate, manage, and monitor client satisfaction through feedback and survey opportunities, ensuring that our clients receive exceptional service.
  • Performance Management: Work with department leadership to develop team and individual KPI objectives, implement and manage individual performance against KPI objectives, and provide effective coaching and feedback to staff.
  • Talent Development: Mentor team members through continuous learning, transparent feedback, and strong talent development, ensuring that our team members have the skills and knowledge needed to succeed.
  • Process Improvement: Drive efficiency through process improvements, identifying areas for improvement and implementing changes to enhance our operations.
  • Communication: Communicate with clients on escalated member issues, including billing, staffing, systems, and other concerns.
Requirements
  • Education and Experience: Bachelor's degree and 5+ years of related experience required, with a strong background in employee performance management.
  • Skills and Qualifications: Strong knowledge of compliance regulations, proficiency in Microsoft Office suite, advanced skills in Microsoft Excel, excellent verbal and written communication skills, high level of attention to detail, ability to effectively multitask with competing priorities, and ability to work effectively both independently and in a team-based environment.
What We Offer

At Gallagher, we offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, digital mental health services, flexible work hours, training programs, and more.

We value inclusion and diversity, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.



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