Phone Support Specialist
1 week ago
Crisis Connections invites applications for a Phone Worker position in our crisis support team. This role involves providing critical support to individuals in crisis, connecting them to the necessary resources and services.
- Key Responsibilities:
- Assist callers by screening, assessing, and linking them to the appropriate support services.
- Gather information from callers to determine their needs and provide the necessary support.
- Complete log-sheets accurately and in a timely manner.
- Participate in program meetings, training, and in-services to enhance skills and knowledge.
Requirements
- Qualifications: A degree in Social Services or relevant work experience.
- Skills: Excellent verbal and written communication skills, ability to work effectively in a team, and experience in a call center environment.
Training and Support
- New hires will attend 3 training shifts per week onsite and complete online modules and shadowing shifts before starting scheduled shifts.
- Training Coordinator will provide follow-up and additional information during New Hire Orientation.
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