Phone Support Representative
7 days ago
ABC Legal Services offers a competitive salary range of $14.00 - $16.00 per hour, depending on experience. In addition to a comprehensive benefits package, including health, dental, and vision insurance, we also offer a 401(k) plan with company match, disability insurance, and an employee assistance program. Our team members enjoy paid time off, a referral program, and opportunities for growth and development within the company.
Job Requirements:
- High school diploma or equivalent required; 1-3 years of customer support experience
- Proficiency in using computer programs such as Microsoft Outlook, Excel, and Word
- Strong communication and documentation skills
- Able to read, write, and speak English fluently
Key Responsibilities:
- Respond to customer support tickets, addressing questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and help new customers place online orders
- Communicate with internal departments and process servers to resolve order-related queries
- Document issues in our knowledge base
- Perform other job-related duties as assigned
This full-time position requires strong organizational and problem-solving skills, with the ability to multitask and maintain accuracy in often stressful situations.
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Phone Support Specialist
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