Technical Support Specialist
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at Maxwell IT. This individual will be responsible for providing exceptional technical support to our clients, resolving complex issues, and maintaining strong relationships with customers.
The ideal candidate will have a strong understanding of LANs, VLANs, VPNs, and firewalls, as well as experience with Windows server operating systems, Active Directory, DNS, DHCP, and Group Policy. They will also possess excellent communication and problem-solving skills, with the ability to work independently in a collaborative environment.
Key Responsibilities- Provide top-notch technical support to clients via phone, email, or on-site visits
- Troubleshoot and resolve complex technical issues in a timely manner
- Maintain accurate documentation of troubleshooting steps and client interactions
- Develop and implement solutions to improve technical support processes and procedures
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- At least 3-5 years of experience in IT network administration and support
- Strong knowledge of LANs, VLANs, VPNs, and firewalls
- Experience with Windows server operating systems, Active Directory, DNS, DHCP, and Group Policy
- Excellent written and verbal communication skills
- Competitive salary: $80,000 - $110,000 per year
- Flexible work schedule with option for telecommuting
- Monthly bonus plan based on performance
- Regular performance reviews and opportunities for growth and development
- Medical, dental, and vision coverage
- 401(k) plan with employer match
Maxwell IT is a dynamic and innovative company that specializes in managed services, cloud computing, cybersecurity, and unified communications. We pride ourselves on delivering exceptional service and value to our clients, and we are committed to building a talented and dedicated team.
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