Customer Experience Coordinator

6 days ago


Chevy Chase, Maryland, United States Tiffany & Co Full time
About the Role

We are seeking a highly skilled Operations Coordinator to join our team at Tiffany & Co. As an Operations Coordinator, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Operational Excellence: Provide exceptional operational support to drive sales and service. Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
  • Ensure Compliance: Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately.
  • Support Sales Growth: Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan. Collect customer data during interactions to cultivate new and existing customers.
  • Deliver Exceptional Customer Service: Elevate in-store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
Requirements
  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
  • Strong Analytical skills.
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends, and holidays.
  • Organized and detail-oriented.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Authorization to work in the United States or in the country where the position is based.


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