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Customer Service Specialist
2 months ago
About Us:
Aligned Orthopedic Partners is a distinguished private orthopedic practice consisting of highly skilled, board-certified orthopedic surgeons dedicated to providing patients with the utmost orthopedic care. Our focus on tailoring solutions to meet individual needs distinguishes us from others in the field. We pride ourselves on delivering exceptional service while maintaining a friendly, courteous, and efficient environment. We are currently seeking an experienced Call Center Representative to enhance our operations.
Key Responsibilities:
- Respond to incoming calls promptly and professionally.
- Collect and accurately input demographic information into our systems.
- Schedule patient appointments and provide comprehensive instructions regarding what to bring and what to expect during their visit.
- Guide patients on utilizing the intake system for new patient forms prior to their appointments.
- Inform callers about our cancellation and no-show policies.
- Address inquiries and provide additional information as needed to ensure a patient-centered experience and a positive impression of our organization.
- Recognize when to escalate calls to Physicians, Supervisors, Managers, or Medical Assistants.
- Perform other related duties as assigned.
- Minimum of 1 year of experience in customer service or a clinical setting.
- High School diploma or GED required; an Associate's Degree or relevant healthcare certification is preferred.
- Demonstrated reliability and trustworthiness, with a strong background in maintaining confidentiality.
- Proficient in Microsoft Office Suite or similar applications.
- Ability to communicate effectively in English and/or Spanish, both verbally and in writing.
- Strong organizational skills and attention to detail.
We are committed to enhancing the lives of our employees by offering a comprehensive range of health and wellness benefits, including medical and dental coverage, employer-sponsored short-term and long-term disability insurance, a matching 401K plan, generous paid time off, and an environment that fosters continuous learning and professional development.
Equal Opportunity Employer:
Aligned Orthopedic Partners is an equal opportunity employer. We value diversity in thought, culture, and background, and we celebrate the unique experiences that each individual brings to our team. All employment decisions are made based on qualifications, merit, and business needs.
