Customer Service Specialist

1 week ago


Chevy Chase, Maryland, United States Aligned Orthopedic Partners Full time
Position: Call Center Representative

About Us:

Aligned Orthopedic Partners is a distinguished private orthopedic practice made up of highly skilled, board-certified orthopedic surgeons dedicated to providing patients with the highest level of orthopedic care. Our focus on identifying the best solutions for individual patient needs differentiates us from others in the field. We take pride in delivering outstanding care while maintaining a friendly, courteous, and efficient environment. We are currently seeking an experienced Call Center Representative to enhance our operations.

Key Responsibilities:
  • Respond to incoming calls promptly and in a courteous and professional manner.
  • Collect and accurately input demographic information into our systems.
  • Schedule patient appointments and provide comprehensive instructions regarding what to bring and what to expect during their visit.
  • Guide patients on utilizing the intake system for New Patient forms prior to their appointments.
  • Inform callers about our cancellation and no-show policies.
  • Address inquiries and provide additional information as needed to ensure a patient-centered experience and a positive representation of our organization.
  • Recognize when to escalate calls to Physicians, Supervisors, Managers, or Medical Assistants.
  • Perform other job-related tasks as assigned.
Qualifications:
  • Minimum of 1 year of experience in customer service or a clinical setting.
  • High School diploma or GED required; an Associate's Degree or relevant healthcare certification is preferred.
  • Dependable and trustworthy, with a strong background in maintaining confidentiality.
  • Proficient in Microsoft Office Suite or similar software.
  • Ability to communicate effectively in English and/or Spanish, both verbally and in writing.
  • Demonstrate excellent organizational skills and attention to detail.
Benefits:

We are committed to enhancing the lives of our employees by offering a range of health and wellness benefits, including medical and dental coverage, employer-paid short-term and long-term disability insurance, a matching 401K plan, generous paid time off, and an environment that fosters continuous learning and professional development.

Equal Opportunity Employer:

Aligned Orthopedic Partners is an equal opportunity employer. We embrace diversity in thought, culture, and background, celebrating the unique qualities that each individual brings to our team. All employment decisions are made based on qualifications, merit, and business needs.

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