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Customer Service Specialist
2 months ago
About Us:
Aligned Orthopedic Partners is a distinguished private orthopedic practice consisting of highly skilled, board-certified orthopedic surgeons dedicated to providing patients with exceptional orthopedic care. Our focus on identifying the most effective solutions for individual needs distinguishes us from others in the field. We take pride in delivering outstanding service while maintaining a friendly, courteous, and efficient atmosphere. We are currently seeking a qualified Call Center Representative to enhance our operations.
Key Responsibilities:
- Promptly answer incoming calls in a courteous and professional manner.
- Accurately collect and input demographic data into our systems.
- Schedule patient appointments and provide comprehensive instructions regarding necessary items and expectations for the visit.
- Guide patients on utilizing the intake system for new patient forms prior to their appointments.
- Inform callers about our cancellation and no-show policies.
- Respond to inquiries and provide additional information as needed to ensure a patient-centered experience and a positive impression of our organization.
- Recognize when to escalate calls to Physicians, Supervisors, Managers, or Medical Assistants.
- Perform other related duties as assigned.
- Minimum of 1 year of experience in customer service or a clinical setting.
- High School diploma or GED; an Associate's Degree or relevant healthcare certification is preferred.
- Demonstrated reliability and trustworthiness, with a strong background in handling confidential information.
- Proficient in Microsoft Office Suite or similar applications.
- Ability to communicate effectively in English and/or Spanish, both verbally and in writing.
- Exemplary organizational skills and attention to detail.
We are committed to enhancing the well-being of our employees and offer a comprehensive range of health and wellness benefits, including medical and dental coverage, employer-funded short-term and long-term disability insurance, a matching 401K plan, generous paid time off, and an environment that fosters continuous learning and professional growth.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal opportunity employer. We value diversity in thought, culture, and background, and we celebrate the unique qualities that each individual brings to our team. All employment decisions are made based on qualifications, merit, and business needs.
