Service Coordinator

2 weeks ago


Centennial, Colorado, United States Visionaire Partners Full time
Service Coordinator Job Description

At Visionaire Partners, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Handle incoming customer calls and respond to inquiries in a professional and timely manner.
  • Dispatch work orders and schedule maintenance and service for our team of technicians.
  • Monitor and follow up on subcontractor pricing and process invoices.
  • Administer the check-in/check-out process for technicians and advise supervisors of any missing or late technicians.
  • Enter work orders, purchase orders, and process orders.
  • Procure parts and materials for service work orders.
  • Provide service quotes to customers with the assistance of the Service Supervisor.
  • Administer Spectrum maintenance, add new sites, add flags, and modify customer site changes.
  • Provide specialists with badging and access to customer sites and ensure they have completed all customer-specific training.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Proficiency in using iCare and other software systems.
  • Ability to work independently and as part of a team.

What We Offer:

  • A 6-month contract-to-hire position with the opportunity to join our team permanently.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

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