Service Operations Coordinator
2 months ago
At JR Motors Company South, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you'll play a critical role in ensuring our fleet customers receive exceptional service and support.
Key Responsibilities:- Proactively communicate with fleet customers to schedule appointments and ensure a seamless service experience.
- Determine vehicle needs based on fleet information and negotiate pricing/packages to meet customer requirements.
- Use a consultative approach to assist fleet customers in planning for ongoing maintenance and repairs.
- Produce repair orders with transparency, minimizing downtime and ensuring customer satisfaction.
- Assist in producing negotiated fleet prices and packages as needed.
- Coordinate with the dispatch team to ensure timely parts delivery and vehicle service.
- Follow up with fleet customers to ensure satisfaction and address any concerns.
- Assist with producing monthly statements and organizing repair orders.
- Prior sales experience preferred.
- Prior automotive experience preferred.
- Prior fleet management or relevant experience preferred.
- Proven ability to provide exceptional customer service.
- Ability to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Experience working with technology (AllData, ShopBoss, etc.).
- High school diploma or equivalent.
- ASE certification is a plus.
- Competitive compensation and 401k matching.
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Exclusive RX Pet program offering discounts on medications.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
- Join our mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.
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