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Service Operations Coordinator

2 months ago

Centennial, Colorado, United States Visionaire Partners Full time

Job Summary:

The Service Coordinator will be responsible for providing exceptional customer service to our clients, ensuring timely and efficient resolution of service requests. This role will also involve dispatching work orders, scheduling maintenance, and managing customer site information.

Key Responsibilities:

  • Customer Service: Handle incoming customer calls, respond to inquiries, and resolve service requests in a professional and timely manner.
  • Work Order Management: Dispatch work orders, schedule maintenance, and track call status.
  • Customer Site Management: Enter new sites, modify existing sites, and manage customer site information.
  • Communication: Collaborate with technicians, supervisors, and customers to ensure seamless service delivery.
  • Administrative Tasks: Process invoices, procure parts and materials, and perform other administrative duties as required.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers, technicians, and supervisors.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Technical Skills: Proficiency in using software applications, such as iCare, and other technical tools.
  • Customer Service Skills: Ability to provide exceptional customer service, resolve complaints, and ensure customer satisfaction.

What We Offer:

  • Opportunity to Work with a Growing Company: Visionaire Partners is a dynamic and growing company that offers opportunities for professional growth and development.
  • Competitive Compensation and Benefits: We offer competitive salaries, benefits, and a comprehensive wellness program.
  • Collaborative Work Environment: Our team is dedicated to providing exceptional service to our clients, and we are looking for someone who shares our values and commitment to excellence.