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Service Operations Coordinator

2 months ago

Centennial, Colorado, United States JR Motors Company South Full time
Service Advisor - Fleet Vertical

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through our commitment to excellence, we have raised over $40 million for cancer-related causes, demonstrating our dedication to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Job Summary

The Service Advisor - Fleet Vertical acts as the liaison for repair shops and fleet customers, helping us grow the fleet vertical by providing exceptional customer service, minimizing any downtime, and scheduling regular preventative maintenance and additional repairs. This role requires a consultative selling process to assist fleet customers in planning for ongoing required maintenance of their vehicles, setting up regular maintenance schedules, and producing repair orders with full transparency.

Key Responsibilities
  • Proactively reach out to fleet customers to set, confirm, and prepare for appointments to ensure a great service experience.
  • Determine vehicle needs based on fleet vehicle information and predetermined pricing/packages, walking through possible issues over the phone with authorized individuals.
  • Use a consultative selling process to assist fleet customers in planning for ongoing required maintenance of their vehicles, setting up regular maintenance schedules.
  • Produce repair orders for customers, including cost using the negotiated fleet contract, as well as time estimates, minimizing any downtime, with full transparency.
  • Assist in producing negotiated fleet prices and packages when necessary.
  • Order required parts in advance and coordinate with the dispatch team.
  • Follow up with fleet customers to ensure satisfaction.
  • Assist with producing monthly statements and organizing repair orders.
Requirements
  • Prior sales experience preferred.
  • Prior automotive experience preferred.
  • Prior fleet management or relevant experience preferred.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • The willingness to follow up with customers.
  • Experience and desire to work with technology (AllData, ShopBoss, etc.).
  • High school diploma or equivalent.
  • ASE certification is a plus.
Benefits
  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and used vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. We value innovation, teamwork, and a commitment to making a positive impact in the world.