Service Operations Coordinator

6 days ago


Centennial, Colorado, United States AutoNation Full time
Service Advisor - Fleet

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers to make informed decisions. As a Service Advisor - Fleet, you will play a critical role in growing our fleet vertical by providing exceptional customer service, minimizing downtime, and scheduling regular preventative maintenance and additional repairs.

Key Responsibilities:
  • Proactively reach out to fleet customers to set, confirm, and prepare for appointments to ensure a great service experience.
  • Determine vehicle needs based on fleet vehicle information and predetermined pricing/packages; walk through possible issues over the phone with authorized individuals.
  • Use a consultative selling process to assist fleet customers in planning for ongoing required maintenance of their vehicles; set up regular maintenance schedules.
  • Produce repair orders for customers, including cost using the negotiated fleet contract, as well as time estimates, minimizing downtime with full transparency.
  • Assist in producing negotiated fleet prices and packages when necessary.
  • Order required parts in advance and coordinate with the dispatch team.
  • Follow up with fleet customers on the status of their vehicle(s), based on their preferred method of communication.
  • Get authorization for additional recommended repairs when applicable.
  • Follow up with fleet customers to ensure satisfaction.
  • Assist with producing monthly statements and organizing repair orders.
  • Provide an exceptional customer experience to drive loyalty.
Requirements:
  • Prior sales experience is preferred.
  • Prior automotive experience is preferred.
  • Prior fleet management or relevant experience is preferred.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • The willingness to follow up with customers.
  • Experience and desire to work with technology (AllData, ShopBoss, etc.).
  • High school diploma or equivalent.
  • ASE certification is a plus.

***This position is commission-based. The average compensation for this position is from $3,572 - $5,560 Monthly.***

Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. We value innovation, teamwork, and a commitment to making a positive impact in the world.



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