Customer Experience Specialist

1 week ago


Oklahoma City, Oklahoma, United States ClimateMaster Full time
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at ClimateMaster. As a key member of our sales team, you will play a vital role in delivering exceptional brand and buying experiences for our customers.

Key Responsibilities
  • Partner with our sales team to meet and exceed customer service expectations, ensuring a seamless and personalized experience for our customers.
  • Collaborate with our representatives and distributors to understand their business goals and objectives, providing tailored solutions to meet their needs.
  • Proactively manage orders to ensure timely delivery, coordinating with our production control, purchasing, and shipping teams to ensure a smooth process.
  • Handle customer complaints, provide solutions and alternatives, and follow up to ensure proper resolution, maintaining a high level of customer satisfaction.
  • Build sustainable business relationships through open and interactive communication, fostering a culture of trust and cooperation.
  • Update customer information in our database during and after each interaction, ensuring accurate and up-to-date records.
  • Work cross-functionally with multiple departments to stay updated on product knowledge and informed of any potential changes, ensuring a cohesive and effective team effort.
  • Offer support to our strategic business partners to grow sales and revenue, identifying opportunities for growth and development.
  • Project management oriented, collaborating goals with our sales and strategic business partners to drive results and achieve success.
  • Recommend new approaches, policies, and procedures to improve department efficiency and services performed, continuously improving our processes and operations.
Requirements
  • A high school diploma or equivalent is required; an associate degree in a business-related field is preferred.
  • A minimum of 3-5 years of customer service experience is required, with experience serving large, needy customers and understanding how to meet their needs.
  • Knowledge of HVAC products is preferred.
  • The ability to type a minimum of 35 wpm is required.
  • Proficiency in MS Office Suite, with strong Excel skills is required.
  • Excellent written and verbal communication skills, attention to detail, and the ability to adapt to a variety of customer issues are essential.


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