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Healthcare Customer Service Specialist
2 months ago
Join Our Team at INTEGRIS Health
INTEGRIS Health Medical Group is seeking a dedicated Healthcare Customer Service Specialist to support our Pediatric Neurology department. This role is integral to our mission of providing exceptional healthcare services to our community.
Position Overview:
The Healthcare Customer Service Specialist will be responsible for:
- Managing incoming calls and providing accurate information to patients.
- Processing payments for copays and deductibles efficiently.
- Coordinating financial arrangements for patients as needed.
- Ensuring timely and accurate check-in and check-out procedures.
- Scheduling appointments and notifying clinical staff of urgent cases.
- Verifying insurance eligibility and benefits, documenting information in the medical records.
- Entering patient demographics into the practice management system with precision.
- Taking clear messages from healthcare providers and directing them appropriately.
- Handling a high volume of calls while maintaining excellent customer service standards.
- Organizing workflow to meet patient needs promptly.
- Reporting directly to the Office Manager or Supervisor.
Qualifications:
- 1 year of clerical experience is preferred.
- Familiarity with cashier procedures, clinic operations, and basic medical terminology is advantageous.
- 6 months of customer service experience, particularly in a telephone setting, is preferred.
- Effective communication skills in English, both verbal and written, are essential.
Additional Requirements:
This position may involve additional physical demands and requires the ability to manage a high volume of patient interactions. Candidates must possess a valid driver's license and have an acceptable driving record if operating a vehicle.
INTEGRIS Health is committed to equal opportunity and affirmative action in employment.
