Senior Customer Service Specialist
1 week ago
Position: Senior Customer Service Specialist
Reports To: Director of Policy Services
Location: Oklahoma City, OK
Compensation: Competitive hourly rate
Work Schedule: 7:30 am - 4:15 pm or 8:00 am - 4:45 pm
Benefits: Comprehensive benefits package including paid time off, medical, dental, vision, life insurance, 401K with company match, Employee Assistance Program, and access to on-site medical professionals.
Position SummaryThe Senior Customer Service Specialist will provide essential support to the Policy Service Department by accurately entering and updating policy records in the InsuranceNow system.
Key Responsibilities- Assist with daily operational tasks within the InsuranceNow system as required.
- Support the processing of the Credit Balance Report when necessary.
- Manage updates to agent of record on various policies.
- Handle updates for lender names and addresses on policies.
- Become proficient in Deposit Desk procedures, including verifying payment accuracy, processing payments, and preparing documentation for the Accounting Department.
- Gain knowledge of the 4H-FFA program processes and procedures.
Successful candidates will demonstrate the following competencies:
- Technical Skills: Commitment to continuous learning and sharing knowledge.
- Customer Service: Ability to manage challenging customer interactions and respond promptly to inquiries.
- Interpersonal Skills: Maintain confidentiality and listen attentively.
- Oral Communication: Clear and persuasive communication skills.
- Written Communication: Ability to write clearly and edit for accuracy.
- Diversity: Respect for cultural differences and promotion of an inclusive environment.
- Ethics: Integrity and respect in all interactions.
- Organizational Support: Adherence to policies and timely completion of tasks.
- Judgment: Sound decision-making abilities.
- Planning/Organizing: Effective prioritization and time management.
- Professionalism: Composure under pressure and accountability for actions.
- Quality: Attention to detail and thoroughness.
- Adaptability: Flexibility in response to changing work conditions.
- Dependability: Reliability in following instructions and management directives.
To be considered for this role, candidates must meet the following qualifications:
- A high school diploma or equivalent is required.
- Preferred experience includes a minimum of two years in a call center environment.
Essential skills include:
- Proficiency in data entry and independent telephone handling.
- Strong customer service and problem-solving capabilities.
The role is primarily office-based with a moderate noise level and standard office conditions. Reasonable accommodations may be made for individuals with disabilities.
Equal Opportunity EmployerOklahoma Farm Bureau & Affiliated Companies is committed to providing equal employment opportunities without regard to race, color, religion, national origin, sex, age, or disability.
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