Senior Customer Service Specialist
2 weeks ago
Position: Senior Customer Service Specialist
Reports To: Director of Policy Services
Location: Oklahoma City, OK
Compensation: Competitive hourly rate
Working Hours: 7:30 am - 4:15 pm or 8:00 am - 4:45 pm
- Paid time off for vacation and illness
- Comprehensive medical, dental, and vision insurance
- 401K plan with company contribution
- Employee Assistance Program
- Access to on-site medical professionals
The Senior Customer Service Specialist plays a crucial role in supporting the Policy Service Department by accurately entering and updating policy records in the InsuranceNow system.
Key Responsibilities- Assist with daily tasks related to the InsuranceNow system as required.
- Support the processing of agent of record updates on policies.
- Manage updates for lender names and addresses on policies.
- Learn and execute Deposit Desk procedures, including verifying policy payments and preparing deposit documentation.
- Familiarize with the 4H-FFA program processes and procedures.
Successful candidates will demonstrate the following skills:
- Technical Proficiency: Commitment to continuous learning and sharing knowledge.
- Customer Service Orientation: Ability to handle challenging customer interactions with professionalism.
- Interpersonal Skills: Maintain confidentiality and demonstrate active listening.
- Communication Skills: Clear and effective verbal and written communication.
- Ethical Standards: Uphold integrity and respect in all interactions.
To qualify for this position, candidates must possess:
- A high school diploma or GED.
- A minimum of two years of experience in a call center environment is preferred.
Candidates should have:
- Ability to read and interpret instructions and correspondence.
- Basic mathematical skills for handling financial transactions.
- Proficiency in computer systems, with knowledge of the SurePower 2000 System being advantageous.
- Strong data entry skills and the ability to manage phone communications independently.
This role requires the ability to sit for extended periods and perform tasks in a standard office environment with moderate noise levels.
Equal Opportunity StatementOklahoma Farm Bureau & Affiliated Companies is committed to providing equal employment opportunities regardless of race, color, religion, national origin, sex, age, or disability.
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