Senior Customer Service Specialist

2 weeks ago


Oklahoma City, Oklahoma, United States Oklahoma Farm Bureau Insurance Company Full time
Job Overview

Position: Senior Customer Service Specialist
Reports To: Director of Policy Services
Location: Oklahoma City, OK
Compensation: Competitive hourly rate
Working Hours: 7:30 am - 4:15 pm or 8:00 am - 4:45 pm

Benefits
  • Paid time off for vacation and illness
  • Comprehensive medical, dental, and vision insurance
  • 401K plan with company contribution
  • Employee Assistance Program
  • Access to on-site medical professionals
Position Summary

The Senior Customer Service Specialist plays a crucial role in supporting the Policy Service Department by accurately entering and updating policy records in the InsuranceNow system.

Key Responsibilities
  • Assist with daily tasks related to the InsuranceNow system as required.
  • Support the processing of agent of record updates on policies.
  • Manage updates for lender names and addresses on policies.
  • Learn and execute Deposit Desk procedures, including verifying policy payments and preparing deposit documentation.
  • Familiarize with the 4H-FFA program processes and procedures.
Core Competencies

Successful candidates will demonstrate the following skills:

  • Technical Proficiency: Commitment to continuous learning and sharing knowledge.
  • Customer Service Orientation: Ability to handle challenging customer interactions with professionalism.
  • Interpersonal Skills: Maintain confidentiality and demonstrate active listening.
  • Communication Skills: Clear and effective verbal and written communication.
  • Ethical Standards: Uphold integrity and respect in all interactions.
Qualifications

To qualify for this position, candidates must possess:

  • A high school diploma or GED.
  • A minimum of two years of experience in a call center environment is preferred.
Skills Required

Candidates should have:

  • Ability to read and interpret instructions and correspondence.
  • Basic mathematical skills for handling financial transactions.
  • Proficiency in computer systems, with knowledge of the SurePower 2000 System being advantageous.
  • Strong data entry skills and the ability to manage phone communications independently.
Physical and Work Environment

This role requires the ability to sit for extended periods and perform tasks in a standard office environment with moderate noise levels.

Equal Opportunity Statement

Oklahoma Farm Bureau & Affiliated Companies is committed to providing equal employment opportunities regardless of race, color, religion, national origin, sex, age, or disability.



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