Branch Operations Supervisor

2 weeks ago


Syracuse, New York, United States NBT Bancorp Inc. Full time
Assistant Branch Manager

In the role of **Assistant Branch Manager**, you will play a crucial part in supporting the Branch Manager by overseeing the daily functions of the branch to uphold exceptional customer service standards. Your responsibilities will encompass monitoring sales performance, managing compliance risks, and facilitating the training of branch personnel. The ideal candidate will possess a 4-year college degree or equivalent experience in retail banking or financial services, coupled with strong communication and leadership capabilities.

Education and Experience:
  • 4-year college degree or equivalent experience
  • 3 years of experience in retail banking
  • Preferred background in business development and sales
Skills and Abilities:
  • Outstanding communication skills
  • Strong interpersonal and customer relations abilities
  • Capacity to excel in a dynamic environment
  • Proven leadership and decision-making skills
  • Proficiency in computer operations
Job Responsibilities:
  • Foster customer relationships by delivering a range of banking services
  • Assist in the selection and development of staff through effective training and coaching
  • Oversee compliance risks and operational exposure
  • Manage the branch budget effectively
  • Engage in community initiatives
Physical Requirements:
  • Effective communication with clients
  • Stationary position for approximately 50% of the time
  • Ability to navigate within locations
  • Perform tasks involving bending, twisting, crouching, and squatting
  • Lift items weighing up to 20 lbs


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