Service Operations Supervisor

1 week ago


Syracuse, New York, United States Anderson Equipment Company Full time

Position Overview:

We are looking for a skilled individual to oversee the service operations at our branch's Service Department. This position entails managing a team of over five technicians to ensure maximum efficiency, cost-effectiveness, and profitability. The Service Manager will play a crucial role in maintaining workflow, which includes scheduling repairs, assigning tasks to mechanics, and establishing priorities while effectively managing ongoing work.

Primary Responsibilities:

  • Lead and oversee the daily functions of the Service Department.
  • Coordinate and manage the scheduling of maintenance and repair tasks.
  • Delegate assignments to technicians based on their expertise and current workload.
  • Optimize resource utilization to achieve peak productivity and profitability.
  • Supervise ongoing work and ensure repairs are completed in a timely manner.
  • Establish and uphold quality control standards to maintain service excellence.
  • Promote a culture of safety and adherence to regulatory standards.
  • Build and nurture relationships with key stakeholders, including clients and suppliers.
  • Compile and evaluate reports on departmental performance metrics.

Qualifications:

  • At least five years of experience in managing a Service Department, ideally within a related field.
  • Demonstrated success in training, scheduling, and supervising field technicians.
  • Strong technical knowledge in mechanical operations and specialized equipment repair.
  • Exceptional leadership and interpersonal skills, with the ability to inspire and develop a team.
  • Proficient in relevant computer systems and software for service operations.
  • Strong analytical and decision-making capabilities.
  • Ability to excel in a dynamic environment and effectively manage multiple priorities.


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