Service Operations Supervisor
1 week ago
Position Overview:
We are looking for a skilled individual to oversee the service operations at our branch's Service Department. This position entails managing a team of over five technicians to ensure maximum efficiency, cost-effectiveness, and profitability. The Service Manager will play a crucial role in maintaining workflow, which includes scheduling repairs, assigning tasks to mechanics, and establishing priorities while effectively managing ongoing work.
Primary Responsibilities:
- Lead and oversee the daily functions of the Service Department.
- Coordinate and manage the scheduling of maintenance and repair tasks.
- Delegate assignments to technicians based on their expertise and current workload.
- Optimize resource utilization to achieve peak productivity and profitability.
- Supervise ongoing work and ensure repairs are completed in a timely manner.
- Establish and uphold quality control standards to maintain service excellence.
- Promote a culture of safety and adherence to regulatory standards.
- Build and nurture relationships with key stakeholders, including clients and suppliers.
- Compile and evaluate reports on departmental performance metrics.
Qualifications:
- At least five years of experience in managing a Service Department, ideally within a related field.
- Demonstrated success in training, scheduling, and supervising field technicians.
- Strong technical knowledge in mechanical operations and specialized equipment repair.
- Exceptional leadership and interpersonal skills, with the ability to inspire and develop a team.
- Proficient in relevant computer systems and software for service operations.
- Strong analytical and decision-making capabilities.
- Ability to excel in a dynamic environment and effectively manage multiple priorities.
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