Operations Specialist
4 days ago
Cabinets To Go is a leading specialty retailer in the United States, providing customers with a wide range of kitchen and bath products. We are committed to delivering exceptional customer experiences and driving business growth through operational excellence.
Job SummaryWe are seeking a highly skilled Operations Specialist to join our team. The successful candidate will be responsible for monitoring performance reporting, optimizing operational processes, and improving customer experiences. This is an exciting opportunity for a motivated and detail-oriented individual to make a meaningful impact on our business.
Key Responsibilities- Operational Process Improvement: Analyze and optimize operational processes to maximize efficiency and quality standards.
- Performance Reporting: Track and report on operational performance, identifying areas for improvement and implementing changes as needed.
- Customer Experience Enhancement: Identify opportunities to improve customer experiences and implement changes to drive customer satisfaction.
- Policy and Procedure Maintenance: Maintain accurate and up-to-date policy and procedure documents.
- Quality Management: Manage quality, costs, and efficiency of the organization, identifying areas for improvement and implementing changes as needed.
- Process Reengineering: Reengineer processes to improve efficiency and effectiveness.
- Reporting and Analysis: Run reports and analyze data to identify trends and areas for improvement.
- Education: High School Diploma or Equivalent.
- Experience: 1 year experience in a high-volume retail setting, preferably in a sales or corporate role.
- Skills: Proficient in MS Excel, with advanced verbal and written communication skills.
- Competencies: Competency in NetSuite, 2020 Design, and Microsoft Office, with the ability to work under a flexible schedule.
The physical demands of this role include standing for long periods, lifting up to 50 pounds, and working in a fast-paced environment. The work environment is dynamic and requires the ability to adapt to changing priorities and deadlines.
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