Customer Service Retail Specialist

2 weeks ago

East Hartford, Connecticut, United States orangemadisoncoop Full time

Position Title: Retail Associate - Part Time

Job Type: Part-time

Overview: In this role, you will be instrumental in ensuring a positive shopping experience for our customers. Your responsibilities will include:

  • Delivering exceptional customer service throughout the customer journey in the store.
  • Handling transactions efficiently using point of sale systems for purchases, exchanges, and returns.
  • Assisting in maintaining a tidy and professional store environment.
  • Working approximately 20-30 hours per week.

Benefits: As a valued member of our part-time workforce, you will enjoy:

  • Opportunities for full-time positions.
  • Flexible work schedules.
  • Access to an Employee Assistance Program.
  • Exclusive employee discounts.
  • Leadership training and development programs.
  • Paths for career advancement.

Company Background: You will be part of a cooperative with a rich history in various sectors including Agronomy, Energy, Animal Health, and Farm Supplies. Our success is built on strong relationships with our customers, and we pride ourselves on our community-focused approach.

Core Values: Our cooperative is founded on principles of:

  • Trust: We deliver reliable services.
  • Quality Products: We provide a diverse range of reputable products.
  • Superior Customer Service: We aim to offer effective solutions to customer challenges.
  • Growth & Development: We nurture the potential of our team members, encouraging both professional and personal growth.

Key Responsibilities:

  • Proactively address customer inquiries and challenges to enhance their retail experience.
  • Assist in organizing and promoting store events and displays.
  • Ensure a welcoming and secure shopping environment.
  • Respond to incoming calls with professionalism and courtesy.
  • Collaborate with team members across the store and warehouse.
  • Restock merchandise and assist with inventory tasks.
  • Cross-train in warehouse duties, including propane filling and material handling.
  • Adhere to safety protocols and cooperative guidelines.

Work Environment: This position involves both indoor and outdoor responsibilities, catering to customer needs during deliveries and pickups. The work schedule will vary from Monday to Saturday, including potential shifts for opening, closing, and weekends.

Candidate Profile: We seek individuals who are:

  • Creative and adaptable.
  • Committed and passionate about customer service.

Qualifications:

  • No specific educational requirements or prior experience necessary.
  • Preferred: Six months of experience in a retail setting with customer service and point of sale operations.
  • Willingness to work weekends and flexible hours.
  • Forklift certification is a plus, or the ability to obtain it through training.
  • A desire to learn and collaborate across different areas of the cooperative.

Equal Opportunity Employer: Our cooperative is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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