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Customer Experience Specialist

2 months ago

East Hartford, Connecticut, United States InterChange Group Inc Full time
Job Description

**Job Title:** Customer Experience Account Specialist

**Job Summary:** We are seeking a highly organized and detail-oriented Customer Experience Account Specialist to join our team at InterChange Group Inc. The successful candidate will be responsible for providing exceptional customer service, managing accounts, and ensuring seamless operations in our warehouse.

Key Responsibilities:

  • Customer Service: Regularly communicate with customers to resolve inquiries and concerns, ensuring timely and accurate responses.
  • Account Management: Manage customer accounts, including processing orders, verifying inventory, and generating reports.
  • Warehouse Operations: Assist with receiving and processing shipments, verifying inventory levels, and ensuring accurate documentation.
  • Team Collaboration: Work closely with warehouse operations team members to ensure efficient and effective operations.
  • Administrative Tasks: Perform administrative duties, including data entry, filing, and maintaining accurate records.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum two years of experience working with enterprise-level software packages and Microsoft Office.
  • Skills: Excellent communication and organizational skills, ability to multitask, and proficiency in electronic data interchange (EDI) a plus.

Working Conditions:

  • Work Environment: Warehouse setting with regular exposure to computer screens and office equipment.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and perform repetitive tasks.

What We Offer:

  • Competitive Salary: Based on experience.
  • Benefits Package: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off.