Customer Service Representative
4 days ago
Job Summary:
Pilot Freight Services is seeking a reliable and experienced Customer Service Agent to join our team at our Windsor, CT station. As a Customer Service Agent, you will be responsible for providing exceptional customer service to all callers, answering incoming calls, and troubleshooting issues.
Key Responsibilities:
- Frequent and accurate communication with customers, cartage agents, and other station and company personnel
- Answer incoming calls and provide excellent customer service to all callers
- Coordinate recovery and delivery schedules with various cartage agents
- Respond to customer inquiries and resolve issues in a timely manner
- Update customer information and track shipments
- Assist and support Pilot stations and cartage agents
- Master outside customer applications and follow published procedures
Requirements:
- Excellent oral and written communication and problem-solving skills
- Technological aptitude using the internet and online tools
- High energy with the ability to multitask in a fast-paced environment
- Excellent organizational skills with emphasis on detail
- Proficient in Microsoft Office
- High School or better education
- 2+ years customer service experience
Physical Requirements:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend, and reach. Extensive use of a PC is required. Position may require working remotely at times.
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