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Customer Service Representative

2 months ago

East Hartford, Connecticut, United States iQuor Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at iQor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers via phone.

Key Responsibilities
  • Answer inbound calls and greet customers with a positive and professional attitude.
  • Place outbound calls and communicate with customers in a clear and concise manner.
  • Build lasting relationships with clients, customers, and team members based on trust and reliability.
  • Meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of customer inquiries and concerns.
  • Educate customers about our clients' products and services.
Requirements
  • Customer service experience in a transaction-based environment, such as a call center or retail location, with a proven ability to be empathetic and compassionate.
  • Ability to work independently and in a team environment.
  • Problem-solving skills.
  • Ability to maintain accuracy and production standards.
  • Predictable and consistent attendance is an essential function of this position.
  • Flexibility to work any shift, including nights and weekends.
Education and Physical Requirements

High school diploma, G.E.D., Trade/Vocational School certificate, or equivalent required.

Occasional exertion of up to 10 lbs. of force to push, pull, lift, or otherwise move objects.

Visual acuity to perform activities such as preparing and analyzing data, and/or viewing a computer terminal.

Ability to speak, listen, type, and/or sit for extended periods of time.