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Customer Service Specialist

2 months ago

East Hartford, Connecticut, United States First Choice Health Centers Full time
Job Overview

First Choice Health Centers is looking for a Part-Time Customer Service Specialist to serve as the primary point of contact for incoming calls. This role is essential in providing exceptional service to patients, families, and other stakeholders by effectively managing incoming inquiries, scheduling appointments, and ensuring the accuracy of patient information.

Benefits of Working with Us

We are committed to your professional development and well-being by offering:

  • Comprehensive Medical, Dental, and Vision Insurance for eligible full-time employees
  • Generous Paid Time Off, Holidays, and additional leave for personal matters
  • Retirement savings plans with company matching
  • Life insurance options
  • Access to various additional insurance plans
  • Premium membership to Calm for mental health support
  • Employee recognition initiatives
  • Paid training and certification opportunities
  • Consistent work schedule from Monday to Thursday
  • Competitive hourly wage starting at $18/hour

For over 25 years, First Choice Health Centers has been a vital contributor to enhancing community health through essential services. To learn more about our mission, please visit our website.

Qualifications:

  • Previous experience in a call center or customer service role
  • Strong communication and problem-solving abilities
  • Capability to multitask and manage time effectively

Experience and Education:

  • Preferred experience in a call center environment
  • Background in customer service is advantageous
  • High school diploma or equivalent required

Work Schedule:

This Part-Time position requires availability from Monday to Thursday, between 10:00 am and 3:00 pm.

Key Responsibilities:

  • Respond to incoming calls in a timely and professional manner
  • Coordinate appointments and provide accurate information
  • Gather and confirm necessary patient details during calls
  • Facilitate same-day appointments for various healthcare providers
  • Direct callers to the appropriate healthcare professionals as needed

First Choice maintains a drug-free workplace and conducts pre-employment drug screenings.

First Choice is an equal opportunity employer, ensuring fair treatment for all applicants without discrimination.