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Customer Success Manager

1 month ago

Denver, Colorado, United States NavVis Full time
Job Overview

NavVis is seeking a highly skilled Customer Success Manager to drive and maximize customer success for our unique products. As a key member of our Customer Experience team, you will utilize your geospatial technical skills to enable and increase NavVis' hardware and software usage within our customer base, while ensuring customer success with the use of our technology.

Key Responsibilities
  • Maintain active relationships with key accounts and build rapport, as well as understand and synthesize their business needs to communicate internally to a range of stakeholders
  • Conduct regular activities (calls, service reviews, etc.) defined for high-touch support
  • Proactively identify opportunities to increase adoption or grow usage in assigned accounts
  • Drive the onboarding process and ensure successful support in early adoption phases
  • Track and report on key account health metrics as well as drive any changes needed
  • Communicate effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
  • Serve as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
Requirements
  • A Bachelor's or Master's degree in Geosystems, Civil Engineering, or Computer Science will help you easily understand our technology
  • 4+ years of rock-solid B2B customer success, account management, or consulting experience, to efficiently build up the trust and face quick success in your position
  • Exceptional organization and communication skills in order to create the right enablement approaches to achieve success
  • Willingness to travel across some of the USA region (mostly WA, OR, MT, ID, WY, UT, CO, and NM) to better understand the technical needs of our customers
  • Work authorization for the USA
  • Being based in Colorado (Denver region) or the Chicago Metropolitan area is required
About Us

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our groundbreaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes

How you will grow with us

  • Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
  • Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
  • With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities