Strategic Customer Success Manager
1 week ago
About the Role:
We are seeking a highly skilled Strategic Customer Success Manager to join our team at AgentSync. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.
Key Responsibilities:
- Develop and execute customized customer success plans to meet the unique needs of our strategic customers.
- Build and maintain strong relationships with key stakeholders, including C-level executives and other decision-makers.
- Collaborate with cross-functional teams to ensure seamless customer onboarding, training, and support.
- Identify and capitalize on opportunities to upsell and cross-sell our products and services.
- Provide regular business reviews and insights to customers, highlighting areas for improvement and opportunities for growth.
Requirements:
- 10+ years of experience in Enterprise B2B SaaS Customer Success, with a proven track record of driving business growth and customer satisfaction.
- 3+ years of experience working with complex Enterprise solutions, requiring close collaboration with Professional Services teams.
- Demonstrated experience working with VP and above stakeholders in insurance, financial services, compliance, or legal industries.
- Natural problem-solver with exceptional communication and interpersonal skills.
- Salesforce experience is preferred.
What We Offer:
- A competitive salary range of $150,000 - $180,000, plus annual bonus.
- Eligibility to participate in AgentSync's equity and bonus programs.
- A comprehensive benefits package, including healthcare insurance, parental leave, and 401(k) retirement savings plan.
- A flexible PTO policy and 11 paid holidays per year.
About AgentSync:
AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. We are dedicated to building a diverse, inclusive, and authentic workplace, where talented individuals can thrive and make a meaningful impact.
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