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Senior Customer Success Outcome Manager
1 month ago
We're a leading provider of digital identity solutions, empowering organizations to create seamless and secure experiences for their customers.
Our mission is to protect digital identities and champion individual identities, fostering a culture of respect and diversity.
Job DescriptionWe're seeking a highly skilled Senior Customer Success Outcome Manager to join our team. As a key member of our customer success organization, you'll be responsible for driving strategic business outcomes for our large enterprise customers.
Your primary focus will be on identifying and orchestrating teams within Ping to ensure overall understanding of strategic business goals. You'll engage with customer executives and other influential team members to track and measure the impact of Ping solutions on the customer.
You'll partner closely with Sales, Engineering, Product Management, Support, and Professional Services to improve the customer experience. Your expertise will be crucial in developing and managing plans of action, working with internal and external teams to resolve issues, and preparing and presenting success plans and executive business reviews.
We're looking for someone with at least 5 years of customer-facing enterprise software experience in a customer success, sales, account management, or project management role. You'll need to have experience navigating complex enterprise IT environments, delivering software adoption best practices, and working with executives internally and externally.
As a key member of our team, you'll have the opportunity to work with a talented group of individuals who are passionate about making a difference in the world of digital identity. We offer a competitive benefits package, including generous PTO and holiday schedule, parental leave, and opportunities for education reimbursement.
We're committed to building an inclusive and diverse environment where everyone's individuality is respected and valued. We welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
