Customer Success Manager
5 hours ago
About the Role:
We are seeking a highly skilled Customer Success Manager to join our team at Propeller. As a Customer Success Manager, you will be responsible for ensuring that our customers are successful in achieving their desired outcomes and continually realizing value from our hardware and software solutions.
Key Responsibilities:
* Supporting customers across each phase of the customer lifecycle, from post-sale introductions to renewal and expansion
* Onboarding and training new customers to ensure they have everything they need to be successful
* Partnering with the Hardware Support team on any hardware-related issues that customers are experiencing
* Helping scale the team's support program
* Responsible for maintaining net negative ARR churn within accounts and working closely with the Account Management team on renewals
Requirements:
* At least 2 years of experience managing a dedicated book of customer accounts at a SaaS company
* Knowledge of how to use customer success tools and software to prioritize time, track account-related activities, and manage customers across lifecycle phases
* Strong technical skills and the ability to pick up new technology fast and drive your own learning
What We Offer:
* Fully paid employee United Platinum PPO medical, dental, and vision coverage
* 20 day paid vacation time per year with no accrual or carryover cap
* Employee share options
* Professional development budget and leave
* The opportunity to take part in our mentorship program
Salary Range: $70,000.00-$80,000.00
Location: Denver, CO
Language: English
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