Customer Success Manager
3 weeks ago
The Customer Success Manager role at ExtractionTek Stainless is a pivotal position in our Sales & Marketing team. As a key point of contact for our customers, you will work closely with our Sales Account Executives to build and maintain long-term relationships. Your liaison role will involve communicating with various departments within our company to ensure seamless customer experience.
Key Responsibilities- Assist Sales Account Executives in generating, monitoring, and closing potential sales leads
- Process sales orders and provide administrative support to the Sales Operations Manager
- Manage customer communication, scheduling, and documentation
- Organize and schedule meetings, record meeting minutes, and follow up on action items
- 3-5 years of Customer Success Management or Account Management experience
- Demonstrated track record of meeting periodic quotas
- Intermediate proficiency with Microsoft Office Suite, Google Apps, NetSuite, and Pipedrive
- Ability to pass an E-Verify background check and authorized to work in the US
- Experience with NetSuite, Pipedrive, and GSuite
- Customer Success Manager/Account Management experience within the Cannabis Industry
- Technical knowledge of hydrocarbon extraction, post-processing equipment, and cannabis-related facility requirements
This is a dedicated, full-time position with standard hours of operation from Monday to Friday, 8:30 a.m. to 5:30 p.m. The role will involve working from the office 1-3 days a week and having a dedicated, professional area to work remotely.
Benefits- Base Salary + Commission
- Level/Salary Range: $45,000.00/yr
- Bonus/Commission: Customer Success Manager Commission Plan (OTE: $60,000/yr)
- Annual Year End Bonus
- M, D, V - Bronze level 100% paid for employee; Dependents added at employee's expense
- Cell phone stipend
- 401k retirement deferral
- Supplemental healthcare benefits
- Years 1-5: 10 days vacation / 3 sick days
- Years 5+: 15 days vacation / 5 sick days
- 7 paid holidays (8 for veterans)
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