Customer Success Manager for Mid Market
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building strong relationships with our clients to understand their needs and ensure their success with our platform.
Main Responsibilities:
- Build strong relationships with our clients to understand their needs and ensure their success with our platform.
- Serve as the main point of contact and liaison between clients and the rest of the team.
- Empower customers to connect their goals and challenges with the solution in our platform.
- Take ownership of new accounts and manage their onboarding.
- Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale.
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
- Stay in touch with clients to ensure that they're realizing the full potential of our platform.
- Build, own, and execute client success and engagement plans.
- Navigate client organizations to uncover additional product applications & opportunities for partnership.
- Spearhead internal cross-functional improvement projects.
- Represent voice of the customer and influence product development roadmap.
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.
To be successful in this role, you will need:
- 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Ability to take initiative and adapt.
- Prior experience in strategy consulting - advantage.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- BA or BS degree.
We are proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For Denver based hires only: Compensation Range: $90,000 - $120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States AgentSync Full timeAbout the RoleThis is a high-visibility opportunity to join AgentSync's Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for building and cultivating deep, trusted relationships with our customers, exceeding their expectations during every phase of the customer lifecycle.Key ResponsibilitiesOwn full...
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States AgentSync Full timeCustomer Success ManagerThis role will be in office three days a week, Tuesday thru Thursday, at our Denver office. AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is a high visibility, high value-add...
-
Sales Executive
4 weeks ago
Denver, Colorado, United States Spekit Inc Full timeAbout the RoleWe are seeking a seasoned Sales Executive to join our team and drive growth in the mid market space. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with key decision-makers, and closing deals.Key ResponsibilitiesOwn and manage a pipeline of mid market...
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States ExtractionTek Stainless Full timeThe Customer Success Manager role at ExtractionTek Stainless is a pivotal position in our Sales & Marketing team. As a key point of contact for our customers, you will work closely with our Sales Account Executives to build and maintain long-term relationships. Your liaison role will involve communicating with various departments within our company to ensure...
-
Mid-Market Account Executive
4 weeks ago
Denver, Colorado, United States Datadog Full timeAbout the Role:As a Mid-Market Account Executive at Datadog, you will play a key part in driving the company's overall business growth by strategically engaging and closing net-new customers across mid-to-large size markets.Sellers will follow a well-defined methodology, collaborate with internal stakeholders, identify the customer's unique needs, and...
-
Account Manager, Mid-Market Professional
4 weeks ago
Denver, Colorado, United States ProCare Solutions LLC Full timeAbout Procare Solutions LLCWe are a leading provider of childcare software, serving over 35,000 childcare businesses across the country. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.The RoleThe Mid-Market Account Manager will play a critical role in supporting...
-
Customer Success Manager
1 month ago
Denver, Colorado, United States IQGeo Full timeJob Title: Customer Success ManagerAt IQGeo, we're seeking a seasoned Customer Success Manager to oversee the post-sales customer lifecycle for our most strategic utility accounts. As a key member of our team, you'll drive successful deployments, adoption, expansion, and renewals across our enterprise utility customer portfolio.Key Responsibilities:Oversee...
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States Forter Full timeCustomer Success at ForterForter's Customer Success team is dedicated to ensuring our clients achieve their goals and maximize the value of our technology. As a Customer Success Manager, you will be a key member of this team, responsible for building and maintaining strong relationships with our clients, identifying and addressing their needs, and providing...
-
Mid Market Account Executive
4 weeks ago
Denver, Colorado, United States Envoy Full timeAbout EnvoyEnvoy's workplace platform has revolutionized the way companies welcome visitors, enhance the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations worldwide by designing products that solve common workplace problems.Envoy provides a simple way to manage complex...
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States Datadog Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and driving customer success across our existing customer base.Key Responsibilities:Manage, lead, mentor, and train a team of Customer...
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States Propeller Full timeJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Propeller. As a Customer Success Manager, you will be responsible for ensuring that our customers are successful in achieving their desired outcomes and continually realizing value from our hardware and software solutions.Key...
-
Customer Success Manager
3 weeks ago
Denver, Colorado, United States Accuris Full timeJob Title: Customer Success ManagerLocation: Remote/HybridAbout Accuris:Accuris is a leading provider of essential intelligence and connected technologies. We empower organizations with the right data and expertise to drive decision-making and move ahead.Position Summary:We are seeking a strategic and collaborative Customer Success Manager to join our team....
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States Propeller Full timeJob OverviewPropeller is a leading provider of smart survey technology, empowering project teams to map, measure, and manage site activity. We're seeking a highly skilled Customer Success Manager to join our team and ensure our customers achieve their desired outcomes.Key ResponsibilitiesSupport customers across the customer lifecycle, from onboarding to...
-
Customer Success Associate
4 weeks ago
Denver, Colorado, United States GoTab Inc. Full timeGoTab is seeking a highly motivated and entrepreneurial spirit to join the team as a Customer Success Associate. As a key member of our team, you will play a crucial role in introducing and growing our cutting-edge technology in a fast-paced startup environment.Key Responsibilities:Establish and manage relationships with new and existing customersAct as an...
-
Customer Success Manager
1 month ago
Denver, Colorado, United States Datadog Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth through proactive engagement and strategic planning.Key ResponsibilitiesPartner with our sales team to ensure seamless onboarding and...
-
Senior Marketing Manager
4 weeks ago
Denver, Colorado, United States Chegg Full timeAbout the Role:Chegg is seeking a Senior Manager, Product Marketing to drive adoption and growth of our skilling platform for learners, employers, and channel partners.This is an individual contributor role that reports to the Senior Director of Chegg Skills.Key Responsibilities:Lead cross-functional initiatives between Marketing, Partnerships, and Product...
-
Customer Success Manager
1 month ago
Denver, Colorado, United States Datadog Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Datadog. As a key member of our customer-facing team, you will be responsible for driving new product attachment and building strong relationships with our existing customer base.Key ResponsibilitiesPartner with the sales team to ensure a seamless...
-
Senior Customer Success Manager
1 month ago
Denver, Colorado, United States MongoDB Full timeAbout the RoleMongoDB is seeking a highly skilled and experienced Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth across our customer base.Key ResponsibilitiesWork closely with customers to understand their business needs and develop...
-
Customer Success Manager
4 weeks ago
Denver, Colorado, United States Forter Full timeAbout the RoleThe Customer Success Manager will be a key addition to the Customer Success department at Forter. This team is responsible for ensuring customer satisfaction, renewals, expansion, and providing strategic insights. The ideal candidate will build lasting relationships with client executives, solve complex business challenges, and grow...
-
Customer Success Representative
4 weeks ago
Denver, Colorado, United States Stryker Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at Stryker. As a key member of our sales and marketing team, you will be responsible for driving revenue growth and promoting our innovative Stryker Sage products to healthcare professionals.Key ResponsibilitiesDrive Organic Growth: Assist in...