Customer Success Manager

3 weeks ago

Denver, Colorado, United States Datadog Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Datadog. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and driving customer success across our existing customer base.

Key Responsibilities:

  • Manage, lead, mentor, and train a team of Customer Success Managers to ensure they have the skills and knowledge needed to drive customer success.
  • Coach team members to proactively work with customers to find expansion opportunities and increase loyalty and retention.
  • Identify and qualify growth opportunities for added value within smaller customers, assigned accounts, and ensure high retention and renewal rates.
  • Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption.
  • Act as an internal advocate for our customers, putting their best interests first.

Requirements:

  • 3+ years of experience in a Customer Success or Account Management role in the SaaS space.
  • Confident in managing a high-performing team of Customer Success Managers.
  • Customer-centric and have a customer-first mindset and approach to all interactions, both internal and external.
  • Able to complete and influence the full cycle sales process.
  • Strong multi-task management skills across a varied set of responsibilities in a fast-paced environment.
  • Knowledgeable about the B2B tech space or with subscription-based software.

About Datadog:

Datadog is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries.

What We Offer:

  • Continuous career development and pathing opportunities.
  • Sales training in MEDDIC and Command of the Message.
  • Product training to develop an in-depth understanding of our product and space.
  • Best-in-breed onboarding.
  • Internal mentor and buddy program cross-departmentally.
  • New hire stock equity (RSUs) and employee stock purchase plan.
  • Generous and competitive benefits package.
  • Friendly and inclusive workplace culture.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

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