Patient Services Representative

1 week ago


El Paso, Texas, United States Spine & Rehab Specialists Full time
Front Desk Specialist

We are seeking a highly skilled and detail-oriented individual to fill the role of Front Desk Specialist at Spine & Rehab Specialists. As a key member of our team, you will play a vital role in delivering exceptional patient service and fostering a positive work environment.

Key ResponsibilitiesPatient Information Management
  • Validate and enter patient information and insurance coverage into our electronic medical record system.
  • Manage new referrals and schedule appointments effectively.
Communication and Patient Care
  • Demonstrate strong written and verbal communication skills to ensure exceptional patient care.
  • Greet patients upon arrival, minimizing wait times.
  • Complete the check-in process, including collecting co-pays, co-insurance, or deductibles.
  • Answer and redirect calls, assist callers with inquiries or concerns.
  • Guide patients through their appointments and clinic procedures.
  • Establish and maintain positive relationships with patients and employees.
Requirements
  • Ability to excel in a fast-paced environment.
  • Team player with outstanding customer service skills.
  • Quick learner with strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office.
Benefits
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Paid time off + 6 paid holidays
  • Life insurance


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