Customer Service Representative
4 days ago
A well-established, national Graphics & Signage Company is seeking a highly driven and motivated Customer Service Representative to join their team. This growing organization offers its clients valuable knowledge and expertise in Signage & Graphics Sales.
The Customer Service Representative is a key role reporting directly to management and is primarily responsible for interacting with clients to provide and process information in response to inquiries, requests about products and services, and concerns.
Key Responsibilities- Handle customer inquiries, provide quotes, enter and track orders to ensure on-time delivery
- Project manage installations and coordinate with installers across the US (8-10% of time)
- Help manage the studio's social media accounts with latest photos of projects and taglines
- Miscellaneous administrative tasks, including general help in the studio, managing customer orders for shipping, courier/delivery, or pick-up, and administrative/light bookkeeping and management reporting
- Cross-train and maintain the ability to support the Production Floor with printing, quality checks, and fulfillment
- Deal directly with customers via telephone, electronically, or face-to-face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications, and requests
- Help organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal teams
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Track marketing and social media campaigns
- Handle updates for portfolio of work to social media, blogs, marketing for campaigns with developed content
- Customer satisfaction calls and help seek opportunities to drive further business opportunities/marketing
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