Customer Service Representative
7 days ago
Deployed Services, LLC is seeking a highly motivated and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our clients and their properties.
Key Responsibilities:- Conduct unarmed foot patrols within a government environment to provide superior service to customers, visitors, and employees.
- Provide physical security and participate in the G.E.T. (Greet, Engage, Thank) principles to create a positive and welcoming environment.
- Facilitate guest services, including transportation and area attraction inquiries.
- Troubleshoot customer issues, concerns, or complaints and relay pertinent information to management.
- Perform security patrols of designated areas on foot or in vehicle.
- Perform stationary post assignments, including opening and closing doors for clients.
- Engage in proactive scanning of post-assignment areas to ensure compliance with the Prison Rape Elimination Act (PREA).
- Proactively seek out and develop rapport with customers by assessing their needs and addressing them.
- Stay current with the latest information related to your site and area, including crime trends, terrorist threats, and local businesses.
- Watch for irregular or unusual conditions that may create security concerns or safety hazards.
- Sound alarms or call the police or fire department in case of fire or unauthorized presence.
- Identify and warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
- Permit authorized persons to enter property and monitor entrances and exits.
- Prevent individuals from theft of company property.
- Investigate and prepare reports on accidents, incidents, and suspicious activities.
- Liaison with local law enforcement.
- Ensure the job site area is clean and professional-looking.
- Assist with basic first aid and make emergency notifications, if needed.
- Demonstrated ability to interact cordially and communicate with the public.
- Warm, engaging, and charismatic personality with a natural ability to develop rapport with others.
- Practice good judgment and demonstrate a high level of integrity.
- Proactive and able to take initiative with minimal supervision.
- Resourceful and able to think critically to find solutions.
- Ability to work flexible hours, including 24/7/365, in various weather conditions.
- High School diploma (or equivalent).
- Ability to stand, sit, or walk for extended periods and move through narrow spaces.
- Ability to operate radio or telephone equipment and/or console monitors.
- Ability to read, speak, and write in English.
- Authorized to work in the U.S. and have resided in the continental U.S. for the last 3 consecutive years.
- Ability to travel within the Continental United States (CONUS).
- Pass a drug test, motor vehicle record check, and a background check.
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Customer Service Representative
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